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Senior Client Development Advisor
Senior SaaS Expert
Innovation Bootcamp Specialist
Partner at McKinsey & Company
Robert Schiff is a Partner in McKinsey’s San Francisco Office and co-leads Customer Experience in Banking.
Robert serves financial institutions on a range of topics, including customer experience, operations, risk, strategy and technology.
Robert rejoined McKinsey in 2017 after 2+ years at Medallia, the global customer experience technology company. In the time he was with Medallia, it grew from ~400 employees to >1,000. Medallia is backed by Sequoia Capital and is one of the investment firm’s largest venture investments.
Before joining Medallia, Robert led McKinsey’s Digital Payments Practice. Robert also co-founded McKinsey’s global Financial Inclusion Practice in 2008. In that capacity, Robert served private, public and social sector clients across Latin America, as well as in India and Sub-Saharan Africa.
The steady shift toward online transactions, and the rise of crypto currencies, are helping create…