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Senior Client Development Advisor
Senior SaaS Expert
Innovation Bootcamp Specialist
Partner at McKinsey and Company
Mihir is an expert partner in McKinsey’s Houston office and a leader of our work in crisis response.
As one of McKinsey’s most experienced crisis practitioners, he has helped major organizations—particularly in the basic materials and financial sectors—manage operational risk, stabilize crisis situations, and build resilience.
Mihir’s client experience includes helping a global basic materials company recover from a major operational incident. Working with the company’s senior executives, he set up and ran a crisis “war room” to coordinate the company’s response, manage external stakeholders, and mitigate adverse competitive actions.
Mihir also helped a large transportation company take immediate control of a serious operational incident and drive corrective actions. He has worked with an independent oil-and-gas company to shape its response to the loss of a marquee project in an emerging country, including its engagement with government stakeholders.
In the financial sector, Mihir has supported several major institutions in addressing or preventing crises. For example, he helped shaped crisis responses for a bank facing shareholder action arising from a trading incident and for a bank facing government action because of organizational upheavals.
He has led several knowledge efforts on crisis response—including developing McKinsey’s proprietary 25-point crisis framework, which details the priority actions companies need to take within the first 72 hours of a crisis, based on a detailed review of crises across multiple industries.