Why Fast Growing SaaS Companies Should Rethink Their Approach to Software Services


Why Fast Growing SaaS Companies Should Rethink Their Approach to Software Services

2 Minute Read
New research from McKinsey & Company suggests that SaaS businesses of all sizes should approach services provision as a key growth lever.

Large B2B software vendors are transforming their customer success organizations to provide more and better professional services. Startups selling enterprise SaaS products should do the same. New research that I conducted with my colleagues at McKinsey & Company describes how enterprise customers increasingly demand not only installation and customization of new software to enable their digital transformations, but also help designing and implementing that software.

Get In Touch

Let us know what you’re interested in and we’ll be in touch.

Reach Out

To meet this demand, software vendors need to make their professional services offerings a core part of their strategic vision and go-to-market strategy, and realign their internal processes to build the talent and skills necessary for those organizations to thrive. We have previously described the benefits to pre-IPO companies of focusing on customer success. Delivering high quality professional services alongside industry-leading B2B software can be another critical source of differentiation for fast growing companies.

Read the full article here.

About the Authors

Chandra Gnanasambandam Headshot
Chandra Gnanasambandam
Senior Partner

Chandra is a Senior Partner based in Silicon Valley

Read full profile

McKinsey uses cookies to improve site functionality, provide you with a better browsing experience, and to enable our partners to advertise to you. Detailed information on the use of cookies on this Site, and how you can decline them, is provided in our cookie policy. By using this Site or clicking on “OK”, you consent to the use of cookies.